ITSM ISO/IEC 20000-1

Information technology and associated service management processes are of paramount importance for most companies. That's why at PROACTIVE ITS, we ensure you're operating in compliance with ISO/IEC 20000-1, which is considered the international Information Technology Service Management (ITSM) standard. This guarantees that your ITSM processes are aligned with your company's needs and best international practices.
By ensuring your compliance with ITSM ISO/IEC 20000-1, we help you identify your company's ITSM goals, assess ITSM performance and IT security capabilities, measure service levels and continuously improve relevant processes.

By obtaining the ITSM ISO/IEC 20000-1 Certification, companies can:
• Provide reliable IT services, with reduced downtimes and minimal errors, in line with customers' needs
• Document ITSM processes
• Improve ITSM performance
• Save time and lower cost
• Boost their credibility and earn customers' trust