Managed IT Services and SLA

Global Managed IT Services for Your Business

Regardless of your business location, our engineers are strategically positioned across the Middle East and Africa Regions, prepared to offer assistance. With over 25 years of experience, Proactive ITS Heroes' team of IT experts has been assisting businesses of all sizes and from diverse industries.

Affordable and Comprehensive Business IT Services

Reach your business goals with Proactive ITS Heroes. Benefit from our all-inclusive services for your business while reducing costs on your IT infrastructure and support.

Flexible Contacts or Pay-As-You-Go

Avoid lengthy contracts with fully customized plans designed just for you or take advantage of our pay-as-you-go option. Our offerings are 100% customizable and flexible.

As businesses constantly evolve, Proactive ITS Heroes continues to grow alongside you.

We offer our customers a ‘more personal service’

It’s all about the relationship and customer experience!

We allocate each of our customers a dedicated team…

  • Dedicated Account Manager
  • Dedicated Technical Lead
  • Backup Technical Lead

This means you have a team working for you, that you have a relationship with. You know them and they know you. It’s also the only way to ensure that an engineer takes responsibility and proactively supports your organization.

Your Technical Lead will have the Ultimate Skillset

Each Technical Lead is trained to have the Ultimate ‘All In One’ Skillset.  Proactive ITS use a Technical Mastery Programme internally for Staff Development

The Result?  One point of call for the help you need!  Each Engineer has the following skills:

  • Desktop (Traditional Desktop, VDI, Mobile)
  • Servers & Storage (Including Virtualization)
  • Networks (On Premises, Cloud)
  • Network Security & Safeguarding
  • Connectivity and communications

  Support Package Highlights

·  Dedicated Team (Technical Lead and Account Manager)

·  Service Level Agreements (SLA’s) on services provided

·  Level 3 Helpdesk

·  24/7 Monitoring and Alerting

·  Free after hours ‘Break Fix’ of mission critical systems

·  Site Visits are performed by your ‘Technical Lead’ Engineer (You can choose when and how many visits. This is an optional component)

·  Proactive management of IT, not break-fix support

·  Unlimited Remote Support, Email and Telephone Technical Support within Business Hours

·  Cyber Security and Safeguarding Skillset

·  Systems Documentation

·  Site Visit Report after every Visit

·  Proactive Management Report

·  Annual Network MOT, Mini Audit

We deliver Support Lebanon  & Some African and Gulf  Countries

Our Lebanon – Beirut Headquarters

Middle east and Africa

Our Gulf office Kuwait- Coming Soon in Qatar

Our European Office Cyprus

Our Africa Office Coming Soon

We provide International IT Outsourcing & Managed Services

Middle East and Africa

If you have a site abroad call us to find out about how we can deliver an efficient and cost effective service in the relevant languages with a Lebanon centralized helpdesk team and Regional based site engineers.

Benefits of Outsourcing or Managed Services

In short, we become part of your team.  You benefit from the following:

  1. Managed Services can be flexible…the two most common scenarios are supporting your existing IT Team, either as an escalation point or for specific skillsets such as Networking or Security or providing all the IT if you don’t have an IT Team in-house
  2. Our engineers have an incredible skillset consisting of Desktop, Server, Networks and Security disciplines.
  3. We bring extensive project experience to the table. We have installed hundreds of networks.
  4. Proactive ITS ensures your outsourcing service continuity by providing you with a dedicated team. Holidays, Sick Leave or training do not affect your service.
  5. The services provided are best value. Rates are very competitive in comparison to our ‘like for like’ outsourcing competitors and it would not be possible to employ the relevant skillsets for less.
  1. As Proactive ITS is a Gold Partner to most of our Vendors, we are trained by those vendors. Many of these are specialist skillsets and have significant costs associated with them.
  2. All Project Work, including Hardware, Software and Services can be financed, including Public Sector Schools.
  3. We offer a price match guarantee.
  4. We offer a quote guarantee. If we price a project, then we will complete the project for that amount. There are no additional or hidden fees.
  5. For Businesses or Schools without in-house IT Support, we can provide a ‘One Stop Shop’ approach for all your ICT needs. Outsourcing your IT means removing the burden and allowing experts to help you.
  6. You are in safe hands. Don’t take our word for it… ask our customers. You are welcome to speak to our many reference sites and we would happily arrange a visit to one of our customer sites

What are the next steps?

  1. Talk to us! Please give us a call, email address or live chat manned by qualified Technical Account Managers.
  2. We would be more than happy to visit you for a no obligation meeting, or alternatively come and pay us a visit to see who we are.
  3. If you did want to move your support, we can take the burden away by helping you migrate service providers and ensuring that you get all your documentation and licenses.
  4. Many new customers choose to do a network audit at this stage, so we know exactly what you have, where the issues are so we can create a great plan to get things rolling.

Email: [email protected]  or Call us: +961-1-380982- +961-3-917619